Funny story

A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and then added late fees and interest on the monthly charge. The balance had been $0.00,and was now somewhere around $60.00.A family member placed a call to Citibank:
Family Member: "I am calling to tell you that she died in January."
Citibank: "The account was never closed and the late fees and charges still apply."
Family Member: "Maybe, you should turn it over to collections."
Citibank: "Since it is two months past due, it already has been."
Family Member: So, what will they do when they find out she is dead?"
Citibank: "Either report her account to the fraud division or report her to the credit bureau, maybe both!"
Family Member: "Do you think God will be mad at her?
"Citibank: "Excuse me?"
Family Member: "Didn't you get what I just told you - the part about her being dead?"
Citibank: "Sir, you'll have to speak to my supervisor."Supervisor gets on the phone:
Family Member: "I'm calling to tell you, she died in January."
Citibank: "The account was never closed and the late fees and charges still apply."
Family Member: "You mean you want to collect from her estate?"
Citibank: (Stammer) "Are you her lawyer?"
Family Member: "No, I'm her great nephew." (Lawyer info is given)
Citibank: "Could you fax us a certificate of death?"
Family Member: "Sure."
After they get the fax: Citibank: "Our system just isn't setup for death.I don't know what more I can do to settle this situation."
Family Member: "I'd say it's already been settled,but if you figure it out, great! If not, you can just keep billing her. I don't think she will care."
Citibank: "Well, the late fees and charges do still apply."
Family Member: "Would you like her new billing address?"
Citibank: "That would be very helpful ."
Family Member: "Odessa Memorial Cemetery, Highway 129, Plot Number 69."
Citibank: "Sir, that's a cemetery!"
Family Member: "Thats where you normally find dead people!